Terms and Conditions

Terms and Conditions for zerochol.ie

Welcome to zerochol.ie, a website owned and operated by PPC Galway Ltd. We agree to sell our products to you subject to the terms and conditions set out on this page. Please read these conditions carefully before using the website. By entering the site zerochol.ie you agree to the terms and conditions described below.

This website is for use by people that are 18 years and over only.

It is important to us at PPC Galway Ltd, brand holders in Ireland for Zerochol, that our customers are supplied with premium quality products and excellent customer service. We appreciate your help in agreeing to and complying with our terms and conditions. We outline them here so that both parties are clear about their obligations and rights. It all sounds very formal, but they are very standard and for everyone’s protection.


Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to complete the order. When you click on “Purchase”, you offer to buy the goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.

If your order is accepted, you will be notified of this soon after you submit your order.

Please be aware that under Irish law when buying goods or services on the internet, the consumer is entering a legally binding contract and is protected by online consumer rights including EU distance selling directive (S.I. 207 2001). Persons attempting fraudulent transactions will be prosecuted accordingly.

PPC Galway Ltd, brand holder of Zerochol, reserves the right to cancel an order if:

  • There is insufficient stock to deliver the goods ordered
  • We cannot arrange delivery to your area.
  • One or more of the goods ordered by you was listed at an incorrect price due to an error.

If we do cancel your order, we will notify you by email and refund any sum deducted as soon as possible. PPC Galway Ltd will not be obliged to offer any additional compensation for the disappointment suffered.


All prices for products and delivery are quoted in Euros including 13.5% VAT. Prices and availability of products on the site are subject to change without notice. Delivery is due under the circumstances stated and charged accordingly.


You can pay by any credit card via Stripe. All payment processing is handled off-site by our partner, Stripe and this information is encrypted and sent using industry standard SSL security technology, (the industry standard as used by other e-commerce and banking websites) to minimize the possibility of unauthorized access or disclosure. This is indicated by the padlock symbol on your web browser (right hand side).

Your credit card details are not visible to PPC Galway Ltd, brand holders of Zerochol and we do not store any credit card details on our systems. Please do not send credit card details via email as this form of communication is not secure.

If you wish to make your purchase by cheque you will have to send your order, specifying product code number, quantity and your name and address and a contact number to:

PPC Galway Ltd.
Unit 27 Mulvoy Business Park,
Sean Mulvoy Road,
Galway, H91 CFC4.

Please make cheques payable to PPC Ltd. We will call you to confirm your order and dispatch the item for delivery when the cheque has been cleared. Please note it may take up to 5 working days for a cheque to clear.

If you wish to make a bank transfer for payment, please contact our office at 091-753222 to request our IBAN for payment.

PPC Galway Ltd. retains title ownership of the goods until full payment has been received and cleared. PPC Galway Ltd. brand holders of Zerochol reserve the right to decline any orders and any payment taken will be refunded.

Allergies & Advice

Please refer to individual products for allergy information.


We use An Post for all deliveries and a signature will be required on delivery. For order queries, contact : info@ppcgalway.ie.

Ireland & Northern Ireland FREE delivery: FREE for orders over €30 (after VAT).

Ireland & Northern Ireland Standard Delivery: €4.99 for orders under €30 (after VAT and excluding delivery).

UK Orders: Unfortunately, we are unable to process orders to the UK. This is due to licensing restrictions.

PPC Galway Ltd. brand holders for Zerochol, dispatch all orders placed before 3.30pm on the same day (Monday to Thursday). Please note that orders placed (Friday to Sunday) will be shipped on Monday. Under normal circumstances deliveries take place within 48 hours of dispatch, but you should allow 5 working days before contacting us regarding your order.

Returns Policy

If for some reason you are not happy with the product you received, please return it within 5 days with the receipt that came with your order and we will give you a full refund. Items must be unused and unopened. The original packaging and labelling must still be attached. These conditions do not affect your statutory rights as a customer. We are unable to accept opened containers for a refund unless the product is deemed faulty.
Postage costs will also be refunded should the error be the fault of PPC Ltd.
If a refund is deemed necessary, we can only refund the debit/credit card which was used originally for purchase.

In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to pursue your order, we will cancel the order and issue a full refund should we receive your request before it is dispatched.

Please note that we do not give refunds on:
-Items returned after 30 days
-Damaged items not notified to us within 48 hours of delivery

Damaged Goods

You must report damaged goods within 48 hours of delivery. It is important that each item is carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. PPC Galway Ltd. will not be responsible for any damage not reported within 48 hours of delivery.

Please contact PPC Ltd on 091-753222 to discuss your options. Damaged goods can be returned by Registered Post to PPC Galway Ltd. Unit 27 Mulvoy Business Park, Sean Mulvoy Road, Galway, H91 CFC4. Please note that replacements for exchange of damaged goods will not be dispatched until the original item has been received by us. This does not affect your statutory rights.

Amendments & Cancellations

If you wish to amend your order after you have placed it, just contact us by email at info@ppcgalway.ie or by telephone on 091 753222 and we will be pleased to help. However, this is only possible if we receive your new instructions before your order has been dispatched. We will be able to tell you if this is the case.

Data protection & Privacy Policy

PPC Galway Ltd. the brand holders for Zerochol retains information about our customers necessary to process orders and requests as well as to speed up repeat purchases at our website PPC Galway Ltd. Unit 27 Mulvoy Business Park, Sean Mulvoy Road, Galway, H91 CFC4 is the data controller for the purpose of the Data Protection Act 1998 (the Act). The information we collect is always provided voluntarily by you and includes:
• Your name
• Your billing address
• Your delivery address
• Your contact details, including telephone and email information so that we or our delivery agents may contact you to make arrangements for delivery.

If you have purchased from PPC Galway Ltd. the brand holders for Zerochol or registered for our newsletter, Facebook and or Instagram feeds, we may contact you with updates on our products, news, exclusive offers etc. either by email, post, or social media. You have the option to opt out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us, you should opt out by clicking the “unsubscribe” link on the bottom of every email communication.

Any information collected from you during the ordering/payment transaction will be used solely to process your order. We will never sell or disclose this information to a third party.


You may view and edit this information from the “My Account” section on our website. This information is only accessible using your login and password details. If you wish to verify or correct any of the information we hold about you, you can do so using the “My Account” section or by contacting us at info@ppcgalway.ie.

Data you submit to our website is held on secure servers hosted by WooCommerce. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organizational measures) to protect your Personal Data.

Copyright & Trademarks

All contents of this website including web site design, text, graphics, source code and software are protected by copyright. Any use of this website’s contents is prohibited without the express written consent of PPC Galway Ltd.

Cookie Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties, including our site analytics partner, Google Analytics.


Customer testimonials are written by customers to provide unbiased review of the products used. PPC Galway Ltd. does not know the identity of the reviewers. Testimonials submitted to PPC Galway Ltd. may be used for marketing purposes.


Sales on this website are governed by Irish and EU law and you agree to submit any dispute to the exclusive authority of the Irish courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us. Persons attempting fraudulent transactions will be prosecuted accordingly.

Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.

Disclaimer & Limitation of Liability

The site is provided on an ‘as is’, ‘as available’ basis. PPC Galway Ltd.
Its agents do not guarantee that site use will be uninterrupted or error-free. Similarly, PPC Galway Ltd. and its agents do not guarantee the accuracy, integrity or completeness of the content provided on the site, the products or services offered for sale on the site. In addition, PPC Galway Ltd. and its agents are not liable for any damages that result from the use of or inability to use the site including mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays of any kind or failure of performance regardless of the cause.

Customer Service

www.zerochol.ie is an online store operated by PPC Galway Ltd.

We would love to hear from you. Just contact info@ppcgalway.ie for anything you need in relation to any of the products we stock.
Our customer service team endeavor to respond to your email queries within 24 – 48 hours. Email us for any queries or information, you may need.
The inbox is monitored Monday – Thursday from 8.30-4.30pm.

PPC Galway Ltd.
Unit 27 Mulvoy Business Park,
Sean Mulvoy Road,
Galway, H91 CFC4.
Phone: +353 91 753222
Email: info@ppcgalway.ie

Modifications of the Terms

We reserve the right to change the terms of use or policies regarding the use of the Website (including those relating to price or availability) at any time.

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